Free delivery on all spares and consumable items to UK mainland when you spend over £250 (exceptions apply). Please note this does not apply to certain larger machinery for the time being as these are collection only items (or can be delivered locally). With all larger machinery we will be insisting on a ‘handover’ with a full run through on how to operate and maintain your new machinery.
How long will it take?
All in-stock items will be dispatched from our warehouse within 4 working days. The courier or pallet company will then contact you and make you aware of a delivery day. All in stock machinery will be picked from our warehouse within 1 working day, fully PDI’d and you will receive a telephone call to let you know it is ready for you to collect/arrange a delivery slot (locally).
When your goods are dispatched you will receive an email with a tracking number on (where applicable) .
What delivery option are available?
We offer a number of different delivery options tailored to each product. All standard pallet deliveries are to the kerbside or nearest hard-standing, the courier services are unable to remove packaging from the pallet or take the goods through your house or into your garden.
What happens if I’m not in?
For small items, instructions can be left detailing a secure location for our courier to leave your order. An example of this would be “Leave in porch if not in”, or “If not in, leave with a neighbour”. Please bear in mind that it is at your own risk allowing your goods to be left without a signature. For any machinery a signature will be required, if you have not selected Next Working Day or Specific Day delivery, these orders will be pre-booked so you will know what day your goods will arrive. If you are not in on the day you have arranged for your order to be delivered, you may be charged for a repeat delivery.
How much is delivery?
Economy service is free of charge to selected locations within the UK with spends of £200 or more. If you live in a remote area you may incur a delivery charge. Remote areas would include the Channel Islands, Grampian, Highlands, Isle of Man, Isle of Wight, Northern Ireland, Scilly Isles & some areas of Scotland. Please note that these delivery charges are decided by our couriers and we are unable to change the locations which fall into the category of a remote area. If you are unsure if you live in a remote area or not, please contact our customer services team on 01772 628031.
Where does my delivery go?
Unfortunately, due to insurance purposes, our couriers are not able to carry any goods into your property or through to the garden. Palletised deliveries are delivered to the nearest hardstanding, this means it can be placed on your front drive if you have smooth paving, however, if you have a gravel-covered drive, the closest hardstanding may be the kerb.
What happens to the packaging?
Our couriers are unable to take away any packaging, this means you will have to organise the disposal of the wooden pallets and cardboard packaging yourself.
Do you offer international shipping?
Unfortunately at this moment in time we don’t offer this service.